Linkedin and the Material Handling Salesman

From time to time I am asked, "How can a social media site like Linkedin help me sell material handling equipment?" If you read my last blog (or follow me on Twitter) you already know I am a big proponent of social media as a means to "reach out" and not necessarily a sales tool. For the most part this is true unless you are in sales and you have a Linkedin account.
Linkedin, in my humble opinion, is the most powerful sales tool since the phone. Linkedin, if used properly can easily double or triple an average sales persons reach. It opens door that were once permanently locked. In today's economy increasing marketing reach is of utmost importance. If your customers aren't buying, you need to find more customers. Linkedin is the perfect tool for the task.

The Death of the Outside Salesman
The birth of the Internet and email (maybe it started with phones) killed the personal touch of most sales transactions. Remember the old adage "People buy from people"? It's really no longer the case is it? One goes to a website fills out the RFQ form; a few days later a quote arrives in one's email inbox. Where is the salesperson in this equation? People don't really buy from people anymore.
In the material handling industry we pride ourselves on our years of experience and the complex projects we have successfully completed. We used to carry around photo albums of our great successes to show our potential clients when we were out making calls. No one has time anymore to take a personal sales call from a vendor. The days of the photo album are gone.
How do you express to your potential clients that you are the best solution to their problems? How do you get him or her to see your "photo album"? The answer is Linkedin.
Every proposal and email sent out should have an address or link to your "professional" Linkedin profile. This way potential customers can learn more about you and your company from the comfort of wherever. Linkedin fills the "personal" gap the Internet created. Now they can put a face to the name, learn about your qualifications and successes and decide for themselves you are the best solution before they even shake your hand.
This can obviously be used in both directions. When making a sales call, look up your appointment on Linkedin, find out about them. Maybe you can find something you have in common with them to "break the ice".

I Know a Guy Who Knows a Guy
There is a great chance that someone who buys from you (and likes you) knows someone that also buys your products. They unfortunately don't sit around all day trying to find friends to buy your stuff. Up until now finding these second tier connections was all but impossible. Linkedin has a search function that makes this ridiculously easy. Go to advanced search, type in your parameters, location, industry, job title and Linkedin will list all the results starting with your current connections, then the connections of your connections, etc. I've heard much success from this function. One case the sales person was trying to "get in the door" for years unsuccessfully until Linkedin showed him his next door neighbor was actually the brother-in-law to one of the corporate VPs! He called his neighbor and asked him to make the introduction. Of course the neighbor already having a great personal relationship with his brother-in-law "opened the door" made the introductions and set in motion what would become a sale and a strong business relationship. Linkedin is specifically designed to facilitate this method of relational prospecting.
The search function is also a great way to schedule sales calls. If you know you are going to be in an area, use it to find potential clients in the same area. See if they know any of your existing connections and ask for the introduction.

Throw Yourself Out There
Linkedin has many ways for you to be visible to your clients and potential clients. See if your clients have a corporate group on Linkedin, see if vendors can join. If you are able to join, start discussions in their group about your solutions. Please don't plague their pages with advertisements, you will quickly lose favor. Asking them what they do about pallet rack repair or personnel safety in the warehouse is probably appropriate though. Check back at regular intervals, you might find discussions started by employees that you can participate in.
Ask your customers to join your corporate group and publish meaningful information regularly. This info will be sent right to every members email inbox on a daily or weekly basis.
Join any and all groups that you think might be beneficial to you. There are many sales and industry related groups that discuss relevant topics.
Visit Linkedin Answers and see if you can participate. This section of Linkedin is extensive. Find your area of expertise and jump in. The "experts" get quite a bit of visibility here. In fact there are many questions like, "What type of forklift should I have if I have...?" and "Is there an automated storage system for ...?" If you were there to answer these questions instead of me, you might have gotten the sale and believe me there was a sale.

Build It and They Will Come
First things last I guess (it's my blog). In order to be successful on Linkedin you must have a complete Linkedin page with a professional looking head shot. Make certain you have a robust description of experience and any specialities on the page. Clear links to your website's photo gallery will help them see your work. Use a few of Linkedin's applications like Box or Slide Share to provide all your corporate and product brochures to anyone that views your account. Use LinkedIn's tools to find your customers and connect with them. Ask them to become members of your corporate group on Linkedin (you do have one don't you?). Ask your connections to give you recommendations on Linkedin; it's very easy and very visible to visitors. The more relevant information you have on your profile, the more credible you will appear to clients and potential clients.
One word of warning though. When building your connections, try to keep them limited to only people you feel you know. If you start connecting with everyone you second tier and third tier connections start to blur. It's hard to ask someone for an introduction to a potential client when you don't know them either.

Like I stated at the beginning, Linkedin might be the best sales tool since the phone. It is certainly your best chance of "selling" something through social media today. Get out there and get Linkedin.

Social Media and American Warehouse Systems

American Warehouse Systems has officially jumped in the deep end of the social media pool. We now have seven employees with authorized Twitter pages from sales to service to engineering. We are present on LinkedIn having both a company profile and profiles for dozens of employees. Our Facebook page is up and running and our YouTube account already has several videos. Obviously we blog (or at least attempt to). In addition to the big five we can also be found on other social media sites such as Merchant Circle, Friend Feed, Biznik, Plaxo, Fast Pitch, Stumble Upon, Digg, Picasa, Daily Booth and probably a few dozen more that I can't remember right now.

Social media hit us all like a tidal wave. With the economy as poor as it's been we've all been looking for a low cost marketing media to gain market share. Social media being all but free was there to seduce us. American Warehouse Systems like many companies heard the sirens call and headed toward...well actually it's too early to tell exactly where we are headed.

We did however establish a social media policy and amended it to our employee handbook. We feel that social media may in fact be more than a great big social time sink but we wanted to establish guidelines so every employee understands our expectations. It's best to be prepared. I would advise every company to incorporate a social media policy. I have already seen corporate litigation as a result of negative things said and promises made by employees on social media sites.

We aren't quite sure if we will ever be able to see direct sales from social media. If you believe you might, you should look down other avenues. We spend a fair amount of corporate resources just "getting out there". We feel it's important to build relationships and let our customers, potential customers and the general public know we are actually people with personalities and opinions just like them. If they are interested in material handling, great, maybe we can help them out. If they aren't, that's just fine too, most days I'd rather talk about our military and politics than pallet racking anyway. Kyle Thill our Director of Services has a fantastic blog where he discusses real world forklift issues (you can find it here http://bit.ly/726xIl ). I know many people use this blog as a resource for their own forklift or fleet. My blog on the other hand is usually about whatever I'm thinking about on Wednesday afternoon (Kyle blogs daily) which is usually one of four things; US Armed Forces, US Politics, Internet Marketing and Material Handling.

With the thought in mind that you may never see your first dollar from social media, don't forget the "old" ways you've used to market your company. Ongoing search engine optimization and search engine marketing (SEO/SEM) are still the biggest bang for your buck on the Internet. Email newsletter campaigns are almost as inexpensive as social media and they can help you reach your target market every day, week or month via email (although I'd discourage day). We use a very professional tele-prospecting company to make calls for us every day and we have found the ROI to be extremely high. We also do several trade shows and personal visits every year for some "face time" with customers.

It's not wise to put all your eggs in one basket and I would suggest to anyone to keep a diverse marketing strategy keying in on high ROI campaigns.

On the other hand Pepsi did cancel their Super Bowl commercials to spend $20mil on social media...

American Warehouse Systems Receives Award

American Warehouse Systems was recently awarded the WireCrafters High Wire Performers award for sales excellence. WireCrafters is the largest wire partition manufacturer in the USA. They manufacture wire partitions for warehouse partitioning, tool cribs, storage cages, TA-50 gear lockers. In addition to wire products WireCrafters also manufactures high impact warehouse guardrail. A large portion of these products are sold to the US Federal Government. If you are on any military base in the world there is a good chance that you are already familiar with WireCrafters products.
American Warehouse Systems is very fortunate to be the exclusive GSA supplier of WireCrafters products. We ship millions of pounds of wire partitions every year to our government clients from small cages to multimillion dollar TA-50 gear locker projects. We believe in selling only the highest quality products, and in their realm, WireCrafters is it.
American Warehouse Systems is very proud to accept this award from a such an outstanding company. Thank you WireCrafters!
For more information on WireCrafters products visit http://www.aw-systems.com/wire-partitions.htm.